Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

SIA Connect uses cookies for several purposes:

• Essential Functionality: To enable core website features and maintain your session
• Performance: To analyze how visitors use our website and improve performance
• Personalization: To remember your preferences and provide customized content
• Security: To protect against fraud and enhance security measures
• Analytics: To understand user behavior and improve our services
• Marketing: To deliver relevant advertising and track campaign effectiveness
• Communication: To enable chat widgets and customer support features
• Integration: To facilitate connections with third-party services
• Optimization: To test different versions of our website for improvements

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

• Session management cookies
• Authentication cookies
• Security cookies
• Load balancing cookies
• CSRF protection tokens
• Shopping cart cookies
• Form submission cookies
• Language preference cookies

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users get error messages. This information helps us improve website performance.

• Google Analytics cookies
• Page load time tracking
• Error reporting cookies
• A/B testing cookies
• Heat mapping cookies
• User journey tracking
• Performance monitoring cookies
• Bandwidth usage tracking
• Server response time cookies
• Feature usage analytics

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we use.

• Language preference cookies
• User interface customization
• Form auto-fill cookies
• Chat widget cookies
• Video player preferences
• Font size and accessibility settings
• Theme and layout preferences
• Recently viewed content
• Saved search preferences
• Notification preferences
• Time zone settings

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. We may share this information with other organizations or advertisers.

• Advertising targeting cookies
• Social media integration cookies
• Conversion tracking cookies
• Remarketing cookies
• Campaign attribution cookies
• Cross-device tracking cookies
• Interest-based advertising cookies
• Frequency capping cookies
• Affiliate tracking cookies

We may use third-party services that set cookies on your device. These services include:

Analytics Services

• Google Analytics: Helps us understand website usage and performance
• Hotjar: Provides heatmaps and user session recordings
• Adobe Analytics: Advanced analytics and reporting capabilities
• Mixpanel: Event tracking and user behavior analysis

Customer Support

• Intercom: Powers our customer support chat widget
• Zendesk: Manages support tickets and knowledge base
• Freshdesk: Customer service and support platform

Marketing and Advertising

• Google Ads: Enables conversion tracking and remarketing
• LinkedIn Insight Tag: Tracks conversions from LinkedIn campaigns
• Facebook Pixel: Tracks website visitors for Facebook advertising
• Twitter Analytics: Measures engagement from Twitter campaigns

Content and Media

• YouTube: Embedded video content and analytics
• Vimeo: Video hosting and playback services
• Cloudflare: Content delivery and security services

These third-party services have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they use cookies.

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login session.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They remember your preferences across multiple visits. Common durations include:

• 24 hours: Short-term session management
• 7 days: Recent activity tracking
• 30 days: User preferences and settings
• 90 days: Analytics and performance tracking
• 6 months: Long-term user behavior analysis
• 1 year: Marketing and advertising cookies
• 2 years: Google Analytics cookies
• 5 years: Long-term preference storage

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies (may affect website functionality)
• Set preferences for third-party cookies
• Enable or disable automatic cookie deletion
• Set exceptions for trusted websites
• Configure cookie notifications

Browser-Specific Instructions

For detailed instructions on managing cookies in your specific browser:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Opera: Settings > Advanced > Privacy & security > Cookies
• Internet Explorer: Tools > Internet Options > Privacy

Opt-Out Tools

You can opt out of certain third-party cookies using these tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ad Settings
• Network Advertising Initiative: NAI Opt-out Tool
• Digital Advertising Alliance: DAA Opt-out Tool

On mobile devices, you can manage cookies and similar technologies through your device settings:

iOS Devices

• Settings > Safari > Privacy & Security
• Settings > Privacy > Advertising > Limit Ad Tracking
• Settings > Privacy > Analytics & Improvements
• Individual app privacy settings

Android Devices

• Settings > Google > Ads > Opt out of Ads Personalization
• Chrome app > Settings > Site settings > Cookies
• Settings > Privacy > Advanced > Ads
• Individual app permission settings

While you can disable cookies, doing so may affect your experience on our website:

• You may need to re-enter information more frequently
• Some features may not work properly
• Personalized content and recommendations may not be available
• We may not be able to remember your preferences
• Website performance may be reduced
• Shopping cart functionality may be impaired
• Login sessions may not persist
• Analytics and improvement efforts may be hindered
• Customer support features may be limited
• Security features may be compromised

Essential cookies cannot be disabled as they are necessary for the website to function.

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users of significant changes via email or website notification
• Provide clear information about what has changed
• Highlight new types of cookies or third-party services
• Update cookie consent mechanisms as needed
• Provide transition periods for major changes
• Maintain historical versions for reference

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

If you have any questions about this Cookie Policy or our use of cookies, please contact us: