SIA Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven business integration platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Account credentials and authentication information
• Business information (company name, role, industry)
• Payment and billing information
• Communication records and support interactions
• Professional background and job-related information
• Marketing preferences and communication history
• Survey responses and feedback data
• Event attendance and participation records

Business Data

Through our integration services, we may process:

• Data from connected business applications
• Workflow configurations and automation rules
• Usage patterns and performance metrics
• Integration logs and system diagnostics
• API access tokens and authentication credentials
• Custom field mappings and data transformations
• Business process documentation and requirements
• Performance benchmarks and optimization data
• Error logs and troubleshooting information
• User activity and interaction patterns
• System configuration and preference settings

Technical Information

We automatically collect certain technical information:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage analytics and performance data
• Cookies and similar tracking technologies
• Network connection details and bandwidth usage
• Geographic location data (approximate)
• Session duration and frequency of use
• Feature usage statistics and preferences
• Error reports and crash data

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our integration platform
• Account Management: To create and manage your account and provide customer support
• Communication: To send service-related notifications, updates, and marketing communications
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud, unauthorized access, and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To process payments, manage subscriptions, and conduct business operations
• Product Development: To develop new features and enhance existing functionality
• Quality Assurance: To monitor service quality and performance
• Research and Development: To conduct research and improve our AI algorithms
• Customer Success: To provide personalized support and optimization recommendations
• Training and Education: To provide training materials and educational resources

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users, provided they agree to keep this information confidential.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Consent

We may share your information with your explicit consent or at your direction.

Emergency Situations

We may disclose information in emergency situations to protect the safety of our users or the public.

Business Partners

We may share aggregated, non-personally identifiable information with business partners for research and analytics purposes.

Professional Advisors

We may share information with lawyers, accountants, and other professional advisors in the course of business operations.

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Multi-factor authentication and access controls
• Employee training on data protection practices and security protocols
• Incident response and breach notification procedures
• Regular backup and disaster recovery procedures
• Network security monitoring and intrusion detection systems
• Secure development practices and code review processes
• Third-party security audits and compliance certifications
• Data loss prevention and monitoring systems
• Physical security measures for data centers and offices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on the type of information and the purpose for which it was collected:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Business data: Retained according to your service agreement and applicable legal requirements
• Technical logs: Typically retained for 12-24 months for security and operational purposes
• Marketing communications: Until you unsubscribe or request deletion
• Financial records: Retained for 7 years as required by law
• Support tickets: Retained for 3 years for quality assurance purposes
• Analytics data: Aggregated data may be retained indefinitely
• Security logs: Retained for up to 2 years for security monitoring
• Backup data: Retained according to our backup retention schedule

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information and details about how we process it
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent
• Opt-out: Opt out of marketing communications at any time
• Data Minimization: Request that we limit data collection to what is necessary
• Automated Decision-Making: Object to automated decision-making and profiling
• Complaint: Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Other legally recognized transfer mechanisms
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct
• Regular monitoring and assessment of transfer arrangements
• Data localization requirements where applicable

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications to registered users
• Providing in-app notifications where applicable
• Publishing notices on our main website homepage
• Providing direct notice for significant changes that affect your rights

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: