These Terms of Service ("Terms") govern your use of the SIA Connect platform and services ("Service") operated by SIA Connect ("us," "we," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

SIA Connect provides an AI-driven platform that unifies disparate business and financial web applications within a single, streamlined interface. Our Service includes:

• Application integration and workflow automation
• Data synchronization and management
• AI-powered process optimization
• Analytics and reporting tools
• Customer support and maintenance
• API access and developer tools
• Custom integration development
• Training and onboarding services
• Security monitoring and compliance tools
• Performance optimization and scaling
• Backup and disaster recovery services

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account
• Use strong passwords and enable two-factor authentication when available
• Comply with all applicable laws and regulations
• Not create multiple accounts without authorization
• Not share account credentials with unauthorized parties
• Regularly review and update your security settings

Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

Account Verification

We may require verification of your identity or business information before providing access to certain features or services.

Permitted Uses

You may use the Service for legitimate business purposes in accordance with these Terms and applicable laws.

Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with us or develop competing products
• Share your account credentials with unauthorized parties
• Violate the intellectual property rights of others
• Engage in any form of harassment or abusive behavior
• Attempt to circumvent security measures or access controls
• Use automated tools to access the Service without permission
• Collect or harvest user information without consent
• Impersonate others or provide false information

Your Data

You retain ownership of all data you provide to or generate through the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service.

Data Security

We implement appropriate security measures to protect your data. However, you acknowledge that no system is completely secure, and you use the Service at your own risk.

Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Backup and Recovery

While we maintain backup systems, you are responsible for maintaining your own backups of critical data.

Data Portability

Upon request, we will provide your data in a commonly used format to facilitate migration to other services.

Fees

Use of certain features of the Service requires payment of fees. All fees are non-refundable unless otherwise specified in your service agreement.

Billing

You agree to pay all applicable fees according to the billing terms presented to you during signup. Fees may be subject to change with reasonable notice.

Late Payment

Late payments may result in service suspension or termination. You are responsible for any collection costs or legal fees incurred due to non-payment.

Taxes

You are responsible for all applicable taxes related to your use of the Service.

Payment Methods

We accept various payment methods as specified during the signup process. You must provide valid payment information.

Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time through your account settings.

Refund Policy

Refunds are provided only in accordance with our refund policy or as required by law.

Disputed Charges

Any billing disputes must be reported within 60 days of the charge date.

Our Rights

The Service and its original content, features, and functionality are owned by SIA Connect and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by us without restriction or compensation.

Third-Party Content

The Service may include content from third parties. Such content remains the property of its respective owners.

DMCA Compliance

We comply with the Digital Millennium Copyright Act and will respond to valid takedown notices.

Uptime

While we strive to maintain high availability, we do not guarantee uninterrupted access to the Service. Scheduled maintenance and unexpected downtime may occur.

Support

Support services are provided according to your service plan. We aim to respond to support requests promptly during business hours.

Third-Party Services

The Service may integrate with third-party applications and services. We are not responsible for the availability or functionality of third-party services.

Service Level Agreements

Specific uptime guarantees and service level commitments are outlined in your service agreement.

Maintenance Windows

We may perform scheduled maintenance during designated windows with advance notice to users.

Emergency Maintenance

Emergency maintenance may be performed without advance notice to address critical security or stability issues.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIA CONNECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

You agree to indemnify, defend, and hold harmless SIA Connect and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Customer Data or any content you submit
• Your negligent or wrongful conduct
• Any third-party claims related to your use of the Service
• Breach of any representations or warranties made by you

Termination by You

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.

Termination by Us

We may terminate or suspend your account immediately if you breach these Terms or engage in prohibited activities.

Effect of Termination

Upon termination, we will provide you with access to export your Customer Data for a reasonable period, after which it may be deleted from our systems.

Survival

Certain provisions of these Terms will survive termination, including intellectual property rights, limitation of liability, and indemnification.

Data Deletion

Following termination, your data will be deleted according to our data retention policy unless legally required to be retained.

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of Ontario, Canada.

Before pursuing legal action, we encourage you to contact us to resolve any disputes informally.

Arbitration

For certain types of disputes, we may require binding arbitration as an alternative to court proceedings.

Class Action Waiver

You agree not to participate in class action lawsuits against us related to the Service.

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing in-app notifications
• Publishing notices on our main website
• Providing direct notice for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

If you have questions about these Terms, please contact us: